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FAQs

Questions, answered.

Everything you need to know about using Payrise, from signing up to keeping your money safe.

No. Payrise works entirely inside WhatsApp. Save our number, say hi, and follow the short setup in the chat.

Your phone number, your BVN and a 4-digit PIN you choose. Setup takes a few minutes.

Any Nigerian bank account. Payrise shows the account name before you confirm, so you always know who you are paying.

Yes. Electricity, cable TV, internet, airtime and data for all major networks. Just say what you need.

No payment goes through without your PIN. If you lose your phone, email support@payrise.ng and we will freeze your account.

No. Payrise only sees messages you send to the Payrise chat.

Only inside the PIN step of a payment you started. Our team will never ask for it by message, call or email.

Opening an account is free. Any fee on a transaction is shown to you before you confirm it.

Digital dollars that hold their value against the US dollar. You can hold them in Payrise and convert to naira when you need to.

Still have a question?Our team replies within one working day. Contact us

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